Effective Date: 01 November 2023

This Privacy Policy outlines how Diligence Vacations ("we," "our," or "us") collects, uses, and protects your personal information when you visit our website at www.diligencevacations.com (the "Website") and use our services. We are committed to safeguarding your privacy and ensuring the security of your data. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

Information We Collect:

a. Personal Information: When you use our Website, we may collect personal information such as your name, email address, phone number, and other contact details when you provide them to us. This information is typically collected when you create an account, make a reservation, or subscribe to our newsletter.

b. Booking Information: When you make reservations or bookings through our Website, we collect information related to your travel plans, including flight details, accommodation preferences, and activity reservations.

c. Device and Usage Information: We may automatically collect information about the device you use to access our Website, such as your IP address, browser type, and operating system. We also gather data about your interactions with our Website, including the pages you visit, the search queries you enter, and the dates and times of your visits.

d. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behaviour and preferences. For more information about our use of cookies, please refer to our Cookie Policy.

How We Use Your Information:

We use the information we collect for the following purposes:

a. Providing Services: We use your information to provide and facilitate travel-related services, including making bookings and reservations on your behalf.

b. Communication: We may use your contact information to communicate with you about your bookings, send confirmations, updates, and important travel information.

c. Customer Support: We use your information to provide customer support, answer your inquiries, and address any issues you may have.

d. Marketing and Promotions: With your consent, we may use your contact information to send you marketing materials, special offers, and travel-related information. You can opt out of these communications at any time.

e. Improving Our Services: We analyse your interactions with our Website to improve our services, enhance the user experience, and develop new features.

f. Legal Compliance: We may process your information to comply with legal obligations or respond to requests from law enforcement.

Data Sharing:

We may share your information with the following parties:

a. Service Providers: We may share your information with third-party service providers, including airlines, hotels, car rental agencies, and activity providers, as necessary to fulfill your travel reservations.

b. Legal Requirements: We may disclose your information when required by law, to comply with legal processes, or to protect our rights or the rights of other users.

c. Business Transfers: If Diligence Vacations is involved in a merger, acquisition, or sale of all or part of its assets, your information may be transferred as part of the transaction.

Data Security:

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. We implement industry-standard security measures to safeguard your data. However, please be aware that no method of data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.

Your Choices:

You have the following choices regarding your personal information:

a. Account Information: You can review and update your account information at any time by logging into your account on our Website.

b. Communications: You can opt out of marketing communications by following the unsubscribe instructions in the emails you receive. However, you may still receive transactional emails related to your bookings.

Children's Privacy:

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If you believe that we have collected personal information from a minor, please contact us, and we will take appropriate steps to remove that information.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Effective Date" at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.

Contact Us:

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at contact@diligencevacations.com

By using our Website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.